Waste Operations Manager : Lincoln

Waste Operations Manager : Lincoln

Biffa is the UK’s leading integrated waste management company providing collection, recycling, treatment, disposal and technologically driven energy generation services across four operating divisions.

We control the largest volume of waste in the UK which places us at the centre of a dynamic and growing sector, providing indispensable services to all UK businesses.

We are looking for an Operations Manager for our Lincoln Municipal Contract.

JOB PURPOSE

The role holder, reporting directly to the Business Manager, will be responsible for managing the Managers and their teams and overseeing the overall efficient and effective delivery of the Depot’s daily street cleansing and collections operations, ensuring exceptionally high levels of customer service are maintained at all times, whilst delivering on the Contract’s KPIs, including health & safety and compliance, and supporting the achievement of the Company’s balanced business plans.

PRINCIPAL ACCOUNTABILITIES

1 Ensure that the Neighbourhood Managers and Supervisors on the contract deliver on all the service requirements of the Contract.

2 Constantly review the street cleansing operation and the collection services to ensure that efficiency levels are continuously improved upon, bringing value-added financial performance to the overall Contract.

3 Work with the General Manager to develop and implement innovative new and/or additional services for the Client, the Council generally and to external businesses, which continuously improve on the financial performance of the Contract.

4 Ensure that all Company policies and procedures and legal obligations are understood and adhered to by all members of staff.

5 Work with suppliers to maximise the benefit of service delivery versus cost.

6 Management of the SIT meetings in the depot and ensure these are held on a monthly basis or as otherwise required by Company procedures.

7 Develop and maintain excellent working relationships with the Client and internal/external customers. Attendance Client/customer meetings as required. Ensure that all reports required as part of the Contract are delivered in time for meetings and any follow up actions are completed timely.

8 Ensure all records and systems are maintained for the effective and compliant operation of the Contract.

9 Work with the General Manager to ensure that all financial/ budgeted targets are achieved for the Contract including but not limited to overtime, staff numbers and revenue.

10 Minimise the use of agency staff and hire vehicles by ensuring that the Neighbourhood Managers control holidays, sickness and share resources across the two sites.

11 Deputise for the General Manager in their absence.

12 Carry out any other such reasonable job related tasks as the Company may require you to undertake from time to time.

PERSON SPECIFICATION

Education / Qualifications

• Minimum GCSE or equivalent in Maths & English

Experience

• Waste Management background

• People and health & safety management in a unionised environment, including disciplinaries, grievances, recruitment, etc

• Proven track record of working to clearly defined service delivery KPI’s

• Experience of vehicle management : CPC, tachos, Road Transport Directive

• Proven track record of delivering continuous improvement within an operational / service environment

• Experience of producing and analysing reports using Microsoft Office Suite and internal IT systems

Technical Knowledge

• Knowledge and understanding of the requirements of working within a time critical service environment

• Waste industry knowledge including relevant laws

• General knowledge of environmental responsibilities and existing health and safety legislation

• Working knowledge of CRM system

Skills and Behaviours

• Excellent planning skills

• Ability to influence and persuade people

• Ability to deal with conflict and negotiate / manage the appropriate outcome.

• Excellent time management skills and ability to work to tight deadlines

• Organised with the ability to simplify complex issues

• Analytical with the ability to measure & monitor data and take appropriate corrective action

• Able to communicate at all levels, both in verbal & written form.

General

• Full driving licence

• Demonstrate initiative and be able to work unsupervised

• Flexible working approach

• Drive and enthusiasm to achieve success

In return we offer a very competitive salary, excellent benefits and real career progression.

Requirements

  • cpc, iosh, muncipal, waste, recycling, logistics, operations manager
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