Senior Credit Controller

Due to Biffa's continued business growth the newly created roles of Senior Credit Controller have been brought in to strengthen the leadership Team with Accounts Receivable based in Cressex, High Wycombe.

Working as part of the highly motivated centralised Accounts Receivable Team this role is a key support to the Team Leader covering for them in their absence and assisting them in all aspects of supporting and developing a team of high performing Credit Controllers as part of a large debt management function. This role will also be responsible for their own portfolio of accounts and accountable for all activities in relation to the smooth running of these accounts including query resolution, statement reconciliation and being the first point of contact for all Internal & External Stakeholders. This role holder will work with Senior Management in order to exceed company expectations and KPI’s across a diverse and growing business


• Support the Team Leader and Management in mentoring, supporting and motivating a team of Credit Controllers managing a dedicated portfolio of accounts ensuring at all times that uniformity in working practices is achieved. Attending debt review meetings as and when required with both internal and external Stakeholders as well as supporting Senior Management as the business enters a period of significant change being brought about through the implementation of new systems balancing the business need for continuity and delivering on objectives set.
• The end to end accountability for a designated number of Debtor accounts ensuring the payments are made to terms, queries are managed promptly and accurately working with key Stakeholders to ensure that every effort is made to ‘get it right first time’ to support the expected high level of service delivery to Customers.
• Ensuring that overdue debt is kept to a minimum, all issues affecting payment to terms are raised with the appropriate Team both within Cressex and/or at an operational level around the wider Biffa network of 300 depots.
• Taking ownership for the resolution of queries working with all Stakeholders to ensure that matters arising are dealt with in a timely manner minimising the risk and exposure to the business and the Customer relationship.
• Working to targeted KPI’s based on your designated debt portfolio ensuring that unallocated cash is kept to a minimum, bad debts are escalated & managed appropriately and that for any debt recovery involving third party litigation the account is query free and action taken is in line with defined working practices.
• Supporting the wider Accounts Receivable Team in routine tasks such as dealing with overflow telephone calls, taking credit card payments, managing the dunning process ensuring all accounts receiving an overdue letter are not in query etc etc.. in order to meet the Teams objectives and exceed Manager expectations.
• Responding positively to the changes in working practices/systems and the demands of Line Management in order to meet the ever changing demands of a progressive business.
• Compliance to the Companies Policies at all times.


Deputising for the Team Leader in times of planned and unplanned absence and assuming responsibility for the performance and wellbeing of the Team.

Ownership and accountability for your portfolio of Customer accounts you will be responsible for maximising cash collection, keeping queried accounts to a minimum to ensure that the risk of bad debts is kept to a minimum and the continued reduction in DSO.

Becoming the first point of contact for all matters arising for these accounts it is important to develop strong working relationships with key Internal Stakeholders such as Depot Managers, Sales and Customer Services in order to facilitate the high standards of service delivery we expect to be able to provide to our Customers.

Working to structured deadlines as part of the accounting calendar, being flexible to the demands of the business and supporting Colleagues within the Accounts Receivable Team you will be expected to be able to adaptable to change and prioritise decision making in order to achieve maximum efficiencies and a high level of time management.

At all times maintaining a strong Team ethic as the Accounts Receivable Team work towards common goals and objectives.

Carry out any other related tasks as directed by your Team Leader and/or Line Manager/s in order to support the mutual goals and objectives in order for the Team to be a centre of excellence.


• Educated to a minimum of GCSE in Maths and English
• Previous Credit Control experience required - minimum 18 months - 2 years’ experience
• Excel skills to at least intermediate level
• Self-motivated team player
• Strong communicator
• Problem solver
• Negotiator
• Target driven
• Flexible to changes in working practices and processes
• Ability to confidently and competently work with both Internal and External Stakeholders.
• Works well under pressure
• Strives to exceed goals and targets


Here at Biffa, we have a friendly, open, honest culture that’s based on mutual trust and respect. Safety is our number one priority and we look out for each other.

We’re very proud of what we do and are continually striving to be better. We listen to our employees and we care about what our employees think. At Biffa, we encourage our people to take responsibility. You’ll have a real opportunity to make a positive contribution to our business, our customers and to the communities in which we operate.

We’re committed to helping our people fulfil their potential. You’ll find many exciting opportunities and challenges with us and people are rewarded fairly for their efforts, recognising the valuable contribution that everyone makes to our business.


  • Accounts recievable, credit chasing, negotiation,