Process Administrator

We are currently looking for a Process Administrator to join our team at our site on Hammerstone Road, Gorton, M18 8EQ.

This role is focused on collating, analysing and producing reports to measure performance against set measures and proposing solutions for performance improvements.

This role would be suitable for someone who has good analytical skills both in terms of manipulating data and of identifying trends, exceptions etc. A good understanding of Microsoft Excel Pivot Tables is a must.

Working hours: 8am - 4pm / Monday to Friday

About the role:

• To assist in the production of daily, weekly and monthly management information to enable Biffa to meet its contractual requirements by identifying poor performance and improving the efficient use of resources.
• To assist in the production of monthly management information for the Client including details of new initiatives that may be trialled within the local community.
• To collate and analyse recycling and residual tonnage data with a view to increasing recycling and participation across the city and at ward and household levels.
• To maintain a record of stock usage together with a forecast of future requirements that will form the basis of new purchase orders for stock items.
• To maintain a register of faults identified on vehicle CCTV systems.
• To administer the process for addressing and resolving recycling/ residual/ street cleansing enquiries/complaints from the public. Ensuring that the specified SLA time limits are met.
• To assist the Strategic Regeneration Framework Officers at promotional road shows, community group meetings, Council ward meetings as required.
• To assist on other contracts as required to help promote recycling across the region.
• To carry out any other adhoc duties as required.

Required Skills:

• Minimum GCSE or equivalent in Maths & English
• Proven track record of working to clearly defined service delivery KPI’s
• Proven track record of delivering continuous improvement within an operational / service environment

• Experience of producing and analysing reports using Microsoft Office Suite and internal IT systems
• Knowledge and understanding of the requirements of working within a time critical service environment
• IT literate : comfortable using business software and systems and Microsoft Office Suite
• Ability to influence and persuade people
• Interpersonal skills /assertiveness
• Excellent time management skills and ability to work to tight deadlines
• Organised with the ability to simplify complex issues
• Excellent report writing skills
• Analytical with the ability to measure & monitor data and take appropriate corrective action
• Able to able to communicate at all levels, both in verbal & written form
• Full driving licence
• Flexible working approach

About Biffa:

Here at Biffa, we have a friendly, open, honest culture that’s based on mutual trust and respect. Safety is our number one priority and we look out for each other.

We’re very proud of what we do and are continually striving to be better. We listen to our employees and we care about what our employees think. At Biffa, we encourage our people to take responsibility. You’ll have a real opportunity to make a positive contribution to our business, our customers and to the communities in which we operate.

We’re committed to helping our people fulfil their potential. You’ll find many exciting opportunities and challenges with us and people are rewarded fairly for their efforts, recognising the valuable contribution that everyone makes to our business.


  • Excel, Pivot Tables, Reporting