General Manager - Edinburgh

General Manager - Edinburgh

Biffa is the UK’s leading integrated waste management company providing collection, recycling, treatment, disposal and technologically driven energy generation services across four operating divisions.

We control the largest volume of waste in the UK which places us at the centre of a dynamic and growing sector, providing indispensable services to all UK businesses.

Job Purpose:

To effectively lead an operation including out bases where appropriate, ensuring all regulatory compliance and supporting business growth via first class customer service, strong cost management and an entrepreneurial approach to new business and commercial growth. A strong leader who develops and coaches teams to deliver and exceed objectives with an ethos of continuous improvement.

Principal Accountabilities:

1 Leads and develops a high performing depot team to ensure key business metrics are met : service levels, cost per unit and budgeted growth amongst the key measures.

2 Ensures best in class service delivery, meeting defined key performance indicators whilst driving best a continuous improvement to all service related matters.

3 Defines and supports the development of the team as a whole by identifying and sharing best practice through a coaching and mentoring approach

4 Leads a positive culture of compliance on regulatory topics including Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to.

5 Agrees, monitors and manages the full depot P&L budget, delegating accountability where appropriate, supporting financial year on year growth of the depot

7 Work within cross-divisional teams to provide tailored customer solutions, using best practice and through continuous improvement.

Nature and Scope:

Customer Focus

• Manage the Business Improvement Manager (local account management team) to ensure regular visits to local customers served, retaining the customer base and prices temporary and local contracted work.

• Support the growth of the Depots customer base.

• Manage service levels and ensuring that corrective action is taken as appropriate.

• Ensure legislator compliance at all times by all staff

• Drives a lean culture throughout

• Manages the operations for current and future demands


• Monitors and manages the depot budget, ensure optimum performance and financial growth.

• Develops the operation and teams to meet financial and efficiency targets through a continuous improvement approach.

• Deliver improving financial performance for the operation, ensuring the site meets budget commitments.

• Sets and agrees clear objectives with all operational staff, regularly monitoring their performance and taking corrective action where appropriate.

• Prepare annual budgets and report on monthly financial position

• Ensure core performance metrics are met and where possible exceeded.

People Management and Team Work

• Analyses training needs for all staff ensuring that training complies with Company policy and is monitored for effectiveness

• Coaches staff where appropriate

• Optimises resources and continuously reviews the operations to improve profitability and customer service, managing change where necessary

• Leads and motivates staff through positive employee engagement through open communication

• Defines the strategy to develop the site as a whole by identifying and sharing best practice with peers

• Work closely with the company’s Continuous Improvement team to introduce new working practices and to develop a continuous improvement culture


• Ensures that all relevant legislative requirements are adhered to and that Company procedures and standards (including Health and Safety, personnel, finance and Transport) are maintained. Where necessary making regular checks in all parts of the operation including the branch site, vehicles and customer premises and ensuring that all operational equipment is maintained

• Deals with disciplinary matters, including dismissals, and appeals and grievances in line with Company policy

• Informs staff of changes in terms and conditions

• Ensures appropriate consultation with TU/Staff Representatives

Person Specification:

• Graduate Calibre


• ‘A’ Level/Degree

• IOSH Certificate


• Proven operational leader

• People and health & safety management in a unionised environment

• Proven track record of working to clearly defined service delivery KPI’s

• Proven track record of delivering continuous improvement within an operational / service environment

• In depth understanding of P&L improvement, leadership and budgetting

• Lean Management Understanding

• Experience with route planning software such as Route Monkey, DPS (LogiX) etc

In return we offer a competitive base salary, bonus, car, generous benefits and excellent career prospects.


  • CPC, IOSH, COTC, Logistics, Transport, General Manager, Depots