Business Manager - Maidstone

Business Manager - Maidstone

Biffa is the UK’s leading integrated waste management company providing collection, recycling, treatment, disposal and technologically driven energy generation services across four operating divisions.

We control the largest volume of waste in the UK which places us at the centre of a dynamic and growing sector, providing indispensable services to all UK businesses.

Job Purpose:

To ensure the operation of the staff and resources employed on the Contract is fulfilled to the satisfaction of both the Client and the Company whilst remaining within the constraints of financial targets and Company procedures.

Principal Accountabilities:

1 Ensure all budgets are achieved and weekly Key Performance Indicators are met highlighting any variances and action plans to redress.

2 Ensure that all Company policies and procedures and legal obligations are adhered to and understood by all contract staff.

3 Continually monitor and improve performance standards and ensure that all contracted service levels are met to the satisfaction of the Client

4 Ensure the Company model for the reporting and operation of a contract is upheld.

5 Manage all contract staff through use of management team, supervisors and worker committees etc. to ensure that all Company procedures are followed, staff turnover is controlled, vacancies are filled promptly and unauthorised absence is kept to a minimum.

6 Ensure the health and safety of all Company employees and site visitors under your control by following the company procedures.

7 Maintain and develop excellent working relationships with the Client and all nominated staff.

8 Minimise the use of agency staff employed on the Contract by actively recruiting, developing and training employees.

9 To be directly responsible for the management of the workshop and measurement of KPIs to ensure maximum vehicle uptime and availability.

10 Maintain all records and systems for the effective operation of the contract and the Company’s ISO and OHSAS certificates.

11 To invoice the Client accurately, in accordance with the Contract and to ensure that payment is received promptly.

12 Management of service changes and subsequent smooth running of the Contract to the Client’s satisfaction.

13 Ensure that proposals for contract improvements, route optimisation, staffing structures etc., are directed through the appropriate channels, cost / benefit analyses are produced for the Board & that they run to budget & timescale on implementation.

14 Responsible for internal and external reporting of contract KPIs such as performance, monthly financial reports, weekly KPIs etc.

Nature and Scope:

The post-holder supports the operational management teams in their daily management of the workforce ensuring that the requirements of the Contract are delivered and KPIs met and exceeded, including health and safety and service delivery targets.

The post-holder is responsible for ensuring additional services, commercial opportunities and revenue streams are introduced to the Contract and for identifying and encouraging identification of cost savings to existing services.

The post-holder will be responsible for developing the Contract’s budget alongside the Senior Management Team. The post-holder is responsible for the financial management of the Contract within those budgetary constraints and for ensuring associated reports are completed and submitted in a timely manner.

The post-holder will be required to manage change programmes and must therefore be able to demonstrate excellent leadership, negotiation and communication skills. The post-holder will also be required to develop and maintain positive working relationships with the Client and the Unions.

Person Specification:

• IOSH Certificate or equivalent formal safety qualification

• Achievement of W.A.M.I.T.A.B qualification level 4

• Achievement of CPC qualification

• General management experience including 3-years operational management experience

• Proven history of managing multi skilled and unionised workforces

• Profit and loss management experience

• Tendering support and mobilisation experience

• Management of health and safety, preferably at least 1 in waste industry

• Proven history of managing change, physical & behavioural

• Able to demonstrate managing larger workforces (50 plus employees)

• Proven history of managing a multi-location contract

• Wide ranging understanding of UK Local Authority norms and values

In return we offer a competitive package, excellent benefits and real career progression.

Biffa Waste Service Ltd is an equal opportunities employer welcoming applications from all sectors of the community.


  • CPC, IOSH, Unions, Local Authority, Municipal, Council, Waste, Environmental